Shipping & Returns

Order Processing

Orders are typically processed and packed within 1–2 business days of purchase. Orders placed on weekends or holidays are processed the next business day. You'll receive an email confirmation as soon as your order is placed, and a second email with tracking information once it ships.

Shipping Methods & Delivery Times

We ship within the United States via trusted carriers including USPS and UPS. Exact delivery times depend on your location and the shipping method selected at checkout:

• Standard Shipping: 3–7 business days after processing.
• Expedited Shipping: 2–3 business days after processing, where available.

Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by weather, holidays, or carrier disruptions are outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, contents, and destination. Any applicable free-shipping thresholds or promotions will be reflected in your cart before you complete checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress. You can also view your order status anytime from your account page.

Returns

Because our products are consumable food items, we're unable to accept returns of opened or used products for hygiene and safety reasons. If you're not satisfied with an unopened, unused item, contact us within 14 daysof delivery and we'll arrange a return or exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@goldleafpantry.comwith your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer's processing time. You'll receive an email once your refund has been processed.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at hello@goldleafpantry.com. We can typically accommodate changes only before an order has been packed for shipment.

Contact Us

For any questions about shipping, tracking, or returns, reach out to hello@goldleafpantry.comand we'll be happy to help.